These terms cover the ISPCore platform and the two mobile apps published under our name: ISPCore for subscribers and ISPCORE Technician for field staff.
Your contract for internet service is with your provider, not with us. ISPCore is the software your provider uses to run its network and billing. Questions about your bill, your speed or an outage go to your provider.
ISPCore is a management platform for internet service providers. It is normally installed and operated by the provider on its own servers. We supply and maintain the software; the provider runs the service.
By installing or using either mobile app, you accept these terms. If you do not accept them, do not use the apps.
The ISPCore app lets a customer see their plan, connection status, invoices and payments, open support tickets, and — where the provider enables it — manage router settings and pay online.
What you can see and do depends on what your provider has enabled. Some features described here may not appear for every provider.
ISPCORE Technician is for field staff employed by or contracted to an internet provider. It is not for subscribers, and an account is issued only by the provider.
It gives access to subscriber names, addresses, phone numbers and connection details, because a technician cannot do the work without them. That access carries duties:
Every lookup is logged with your name, the time and your IP address. Your employer can review those logs. Misuse of subscriber data is a matter between you, your employer and the law.
You must not:
Where a provider enables in-app payment, the transaction is handled by a payment processor. Prices, refunds and billing disputes are between you and your provider — we do not set prices and do not receive your payment.
The apps depend on your provider's server being reachable. If that server is down, under maintenance, or the provider ends its use of ISPCore, the apps will not work. We cannot guarantee availability of a system we do not operate.
We may update the apps to fix faults, add features or meet store requirements.
ISPCore, its source code, design and name belong to us. Using the apps gives you a limited, revocable, non-transferable right to use them as intended — nothing more.
Data about subscribers and the network belongs to the provider that collected it.
The apps are provided as they are. To the extent the law allows, we are not liable for loss of profit, loss of data, or indirect or consequential loss arising from use of the apps.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
Your provider can suspend or close your account under its own contract with you. We can suspend access where these terms are seriously breached — for example an attempt to break into the platform.
You can stop using the apps at any time by uninstalling them. To delete your data, see the account deletion page.
These terms are governed by the laws of Albania. Disputes fall to the courts of Tirana, unless mandatory consumer law gives you the right to bring a claim where you live.